Our Privacy Commitment
This policy answers the following questions:
- What information do we collect about you and how do we use it?
- Will we share your personal information with third parties?
- What choices do you have about the collection and use of your personal information?
- What security measures do we take to safeguard your personal information?
What information do we collect about you?
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site, but in order to access all aspects of the Company Features, you will need to disclose personal information to us.
We collect personal information when you create an account through the Company Features; participate in registration forms, feedback forms, order forms or surveys; receive customer or technical support and when you communicate with others through the Site, such as when you engage in our chat rooms, forums, blogs or other groups.
To create an account for the Company Features, we require you to provide certain information to create your profile, including your name, password, email address and screen name. Providing additional information beyond what is required to create an account, such as providing a photo, your age, gender, and birthdate, is entirely optional, but enables you, or may enable you in the future, to gain more from the Company Features. You may also have the option to add a profile picture to your account at some point. We may also collect financial qualification and billing information either directly or through a third party service provider, such as PayPal, such as billing name and address and credit/debit card information. Additionally, the Company may collect personal information submitted through online registration forms, purchase order forms or through communications with the Company.
We may also offer features of the Site that allow you to link your account to other social networking sites, such as Facebook and Twitter. If you sign up for one of these services, we may also collect personally identifiable information from these Internet sources and database services.
By submitting personal information through the Site, you authorize the Company to share this personal information for the purposes identified herein and on the Site, such as responding to user inquiries and processing transactions.
How We Use Your Personal Information
The personal information you provide to us will allow us to alert you of new products or services, features, or enhancements; handle your customer service questions or issues; provide for order processing; request feedback; distribute newsletters; and notify you of promotions, contests, surveys updates, or special offers or Ship of Heroes crowdfunding initiatives that we think may interest you. We may also use your email address, phone number and postal address as part of the Company Features in sending you messages about the Company Features and other general announcements. Additionally, personal information, such as your photo (should you choose to upload one), will be viewable by other users of the Site. Our automated systems analyze your content (including emails) to provide you personally relevant service, such as resolving customer service tickets.
We keep track of your interactions with us, including but not limited to your activity within the Company Features. We may use personal information that you provide to us to send messages to you in response to your request to perform an activity in connection with your use of any of the Company Features and to contact you when necessary.
Do Not Track
In compliance with California legislation, AB370, effective January 1, 2014, the Company’s practices in responding to “do not track signals and collecting user information over time and across a network of websites when you visit the Site are described below. We honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, the Company does not collect user information about your online activities over time and across different websites, or authorize third parties to do so.
The Site uses Google Analytics to help us learn about who visits the Site and what pages are being viewed.
Our servers automatically record information that your browser sends whenever you visit the Site. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Company Features, if any, which Company Features you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Company Features, to provide customer service and to maintain and improve the Company Features. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Company Features.
We do not knowingly collect personal information from children under 13. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Will we share your personal information with third parties?
Sharing of Information
Except as set forth in this section, or unless we have your consent, we will not share your personal information with any person or entity other than those affiliated with the Company, entities acting on behalf of the Company and relevant third parties needed to complete a transaction, collect and maintain our information collection servers, and perform technology and related services. We use your personal information to respond to your requests and send communications to you about promotions, updates, or special offers (which may be offered by the Company or one of its business partners) that may be of interest to you. We may share your personal information with carefully selected vendors and business partners, including companies that perform marketing services and other business operations for us, under strict terms described herein. In addition, we will share the personal information we collect from you under the following circumstances:
- For the Company Features, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Company Features, or (iv) such action is appropriate to protect the rights, property or safety of the Company, its employees, users of the Company Features or others.
- Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company’s assets, user information, including personal information collected from you through your use of the Company Features, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.
Additional Information You Should Know About Third Parties
What choices do you have about the collection and use of your personal information?
Control of Your Information
You may update or delete your personal information or modify your account preferences for the Company Features by updating your profile information. However, information previously shared with other users through a chat room or through forums cannot be deleted.
Opting Out of Receiving Communications from Us
In the event that we send communications to you via email and you no longer want to receive our emails or other announcements, you may opt-out by using the opt-out link which is on all communications we send, emailing us requesting opt-out and/or mailing us an unsubscribe notice to Heroic Games Corporation 19 Colonnade Way, Ste 117 PMB# 295, State College PA 16803 including your email address associated with your shipofheroes.com account. Please note that you cannot unsubscribe from certain correspondence from us that is necessary to administer your account.
Dispute Resolution for Residents of the European Union
What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to Company employees and agents who need to know this information in order to develop, operate and maintain the Company Features. All Company personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Company Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
Notification of Changes
Questions? Contact Us